Entry-Level Technical Support Engineer

We are seeking an entry-level technical support engineer to help assist with technical issues through email and on the phone. This position requires exceptional problem solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As the voice of the company, applicants should have excellent communication skills as well be able to quickly learn new topics. Programming knowledge is required as well as a bachelor's degree in a STEM field (Computer Science, Engineering, Math, Physics, etc.).

Knowledge, Skills, & Experience

• Excellent communication skills (both verbal and written)
• Exceptional problem solving skills
• Ability to read and write code to solve basic problems in at least 1 language
• Ability to work independently and in a team
• Experience with C# or Java preferred but any other previous programming experience is a plus

Who we are:

ArcESB is a software company headquartered in Chapel Hill serving both domestic and international customers. You will experience a positive atmosphere without corporate politics where you will work closely with high-caliber people who are great at what they do. You will find a company with owners who are community-minded, serious about quality and service, and enjoy rewarding excellence. With ArcESB you will enjoy opportunities to have a direct impact on the business, to grow your professional network, to learn, and to enjoy the advantages of a small company with the benefit package of a larger company.

Benefits

• Excellent health benefit package including medical and dental
• 401(k) retirement plan with company match
• Career progression based on merit, not tenure
• Our employees work in a creative, comfortable, progressive, and fun environment